Some issues are easily resolved; some rumble on, and on, and on.
An example of the latter is the use of 084 telephone numbers by GP practices. The NHS should be free at the point of need. When 084 numbers are used instead of geographical numbers, ie. 0208, patients, particularly those with access only to mobile phones, end up paying sometimes quite extortionate amounts to contact their GP.
This, of course, is not right, and when I learnt, perhaps a year or more ago now, that there are practices in Edmonton that persist is using these expensive numbers despite being told not to, I began working to try to get their use outlawed; contacting our local NHS and speaking up in Parliament about it.
Unfortunately, little progress has been made.
At the end of January, a half hour Westminster Hall debate was held on this very issue, in which the Government asked for more evidence (beyond that of a pretty comprehensive list of GP surgeries advertising 084 numbers which had been provided) in order to take the matter further. Following on from that, Which? have, rather helpfully, launched a drive to gain as much evidence as possible to kick start the action that the Department of Health must take. It has launched an appeal for evidence of call costs.
Can you help?
If you have called your GP surgery's 084 number (I think there are about five practices in Edmonton using them so maybe yours is one of them) and have the phone bill to prove it cost you more than calling a geographical number then please, please let them know.
Further to my discussions with the chief executive, NHS North Central London is also doing some fact-checking, seeking clarification from the relevant Edmonton and Enfield practices as to why they use expensive telephone numbers. I will keep you posted if I receive any further developments. Until then, the issue continues to rumble on.